Monday, April 25, 2011

Canada Post Contracts out Call Centres



Well this is kind of a surprise. Canada Post just gave out Easter lay off notices for employees in call centres at Winnipeg, Ottawa, Fredericton and Antigonish. The work is going to a private company called Minacs that specializes in outsourcing and off shore call centres.

Bruce Simmonds, the CEO of call centre company Minacs stepped aside at Minacs into an advisory role in 2007, the year after his brother filed an application against Minacs. Janet Ecker, a former provincial finance minister for the Harris governement and a Minacs director, is one of the individuals named in the suit.

Minacs specialty is "Outsourcing Business Solutions." They're full of BS alright. They reduce call centres in Canada and then shut them down. Moya Greene would be proud. I thought we were looking at anti terrorist legislation in Canada? This corporate terrorism kills Canadian jobs.

Aditya Birla Nuvo is a $24-billion conglomerate based in Mumbai, India. The larger firm bought 90 per cent of Minacs, founded by the late Elaine Minacs, in 2006, and established it as a subsidiary of the larger company.

Deepak Patel joined Aditya Birla Minacs as the CEO in September 2008. Aditya Birla Minacs acquires UK based Compass BPO. That would be Business Process Outsourcing in the UK. So Moya Greene goes to England to privatize and destroy the Royal Mail while the company Canada Post sells it's call centres to is an outsourcing company in India that is now outsourcing jobs in the UK. Why does that not surprise me?

Looks like more public demonstrations are on the way over this kind of corporate terrorism. No wonder Canada Post just had a 94.5% strike vote. Maximize Revenue and Minimize Costs while you throw customer service out the window.

The outsourcing industry can be a catalyst for this new stage of India's growth. But what about customer service and the economies of Canada, US and the UK? Stocks rise when jobs are outsourced because investors get their services for less money. Yet that destroys the country's economy and tax revenue where the revenue is taken from and the jobs stolen. This is why we need public accountability in a democratic system. The large corporations do not care about destroying local economies if they can make a quick buck.

2 comments:

Anonymous said...

Why would our jobs be given to another country?m Is that not working against ourselves? I protest.

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